Hanton Studio
Support
Help with your QR artwork, exports and local data.
Contact the developer
Email [email protected]. Include your app version, Android version, phone model and the steps that led to the problem. A screenshot with private details removed can help.
Use a harmless example instead of real Wi-Fi passwords, contact details or customer data. Never send passwords, verification codes or payment-card details.
CSV batches
Use UTF-8 text with one QR per line and no header row. Start with the QR type, then its value. Extra fields depend on the type; the app's Load sample button includes more examples.
text,ASSET-001
text,ASSET-002
text,ASSET-003Check rows before exporting. A batch produces named PNG files and a report in one ZIP. It does not create a physical label sheet or maintain an inventory database.
Watch the 27-second batch demonstration. The recording uses a preview build with time cuts; its CSV-picker and layout improvements are available in version 1.3.0 on Google Play.
My CSV is greyed out in the picker
Version 1.3.0 improves support for CSV file types reported by Android document providers. Update through Google Play first. If your provider still disables the file, paste the CSV text into Batch or choose the plain-text example above. Renaming a binary spreadsheet to .csv does not convert it; export CSV or plain text from your spreadsheet application.
Common questions
A QR design will not scan
Try square modules, dark ink on a light background, a clear border and no centre logo. Shorter content usually produces a simpler code. Check the preview's readiness result and test the exported image with another scanner before printing. Local checks cannot guarantee every camera, screen or printer will read a design.
Where is my exported ZIP or image?
Android's share sheet sends an export to the app you choose. A shareable file in app cache is not necessarily a permanent copy in Downloads. Save through an appropriate share target or the app's available save action, and confirm the file exists before clearing app storage.
Does a safe-looking result guarantee a safe website?
No. QRForge inspects the payload locally for warning signs; it does not investigate the destination website or provide a live reputation verdict. Read the destination carefully before opening it.
I bought QRForge but cannot find it on another phone
Check that Google Play is using the account that purchased the app. QRForge is currently a paid-upfront app, not a subscription. Google Play handles purchase and refund requests. For an app problem, email the developer; do not send payment-card details.
Pro is missing after an update or on another device
In a version with a Pro unlock, connect to Google Play using the account that bought or redeemed Pro, then choose Restore purchases in the Pro screen. Switching accounts can change which purchases Play returns. Pending payments do not unlock Pro until Play completes them. Buying and restoring need a connection; your QR work remains local.
If you paid for the original app and see locked tools, contact the developer before paying again. Say whether access came from your own purchase, an app promotion or Family Library. For a direct purchase, include only the Google Play order number and app version; crop unrelated details from any receipt. Family members may not have their own order number. Do not uninstall an app containing a real QR library just to troubleshoot access.
How do I remove my local history?
Use Clear library in the app. Exported files and copies in other apps are separate. Android backups depend on your device settings; see the privacy notice for the distinction.